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Communication has different meanings. The definition can vary from person to person. To a student, it can mean learning, to people in the work environment it can mean whatever it takes to get a job done, and for friends/family, it can mean maintaining a relationship. Each person can communicate by using spoken words, sign language, and body language. Sometimes we do not realize the messages we convey because we are unaware of body language, tone, and even the words we choose to use. Communicating effectively is an important skill to have both personally and professionally. It is something we continue to develop everyday, it takes practice to perfect it.

According to, the article from Business Communication Quarterly, “Having Difficult Conversations,” focused on problems such as reducing “drama” in the work environment, providing and receiving criticism, dealing with insubordination, and resolving conflicts. The article also focused on disciplining workers, conducting performance reviews, counseling employees, and handling terminations (“Interpersonal Communication in the Workplace: A largely unexplored region,” 2012).

The business of “interpersonal communication is considered a moneymaker,” (“Interpersonal Communication in the Workplace: A largely unexplored region,” 2012, p. 451). There are training sessions that teach people how to be speak like a leader. There are motivational speakers such as Tony Robbins. Motivational speakers provide us with rules on how to deal with situations in our “personal and professional lives.” It is how people handle situations they are faced with throughout their life. According to Robles formulation, soft skills are a composite of interpersonal (people) skills and personal (career) attributes (“Interpersonal Communication in the Workplace: A largely unexplored region,” 2012, p. 451). Personal attributes refer to behavioral traits specific to a person. Interpersonal skills include traits...
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