Jim Caviezel
Faran Tahir

Training for Hrm

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Course Credit Hours: 3.0

Class Meets: Online and runs from Thursday through Wednesday

Instructor: Marcia M. Dove

Office: FWB Campus Room 468 / Bldg. 4

Office Hours: Online Monday, Wednesday, Thursday and Friday 9:00 – 10:00 AM

Fort Walton Beach Campus - Tuesday 9:30 - 11:30 AM and

- Monday and Wednesday 4:30 -5:30 PM

Or call for an appointment

Office Phone: 850- 863-6572 Cell Phone: 850-830-1950

E-mail: [email protected] (THE BEST WAY TO REACH ME)


Course Description
This course provides students with a basic understanding of human resources in the hospitality industry. The employee turnover rate in this industry far exceeds that of any other industry; therefore emphasis is placed on employee training and motivation as well as strategies which may reduce employee turnover. Customer satisfaction is adversely affected by an unstable workforce. Topics

• Employment Laws and Applications
• Job Analysis and Job Design
• Planning and Recruiting
• Selection
• Orientation and Socialization
• Training and Development
• Evaluating Employee Performance
• Compensation Administration
• Incentive and Benefits Administration
• Labor Unions
• Negotiation and Collective Bargaining
• Health, Safety, and EAPs
• Turnover, Discipline, and Exits
• Social Responsibility and Ethics
Course Goals/Objectives
The objectives for this course are to develop the participant’s appreciation and understanding of the role of Human Resource Management in the hospitality industry and to recognize the issues faced by Human Resource managers in recruiting, motivating and retaining employees. Program Goals

This course fits into the overall program by covering a key component of the hospitality industry; the role of Human Resources in Hospitality, Recreation and Resorts. Human Resource managers are often called upon to use critical thinking to resolve the many issues that arise relative to a diversified workforce. Managers often face issues relative to ethics, labor laws, discrimination, and benefits coordination and must be able to communicate and collaborate effectively with others in order to perform their duties. Human Resource managers must also stay abreast of the latest trends by researching and comparing benefits that are being offered in other industries. Defending the decisions they make relative to employees, benefits, and enforcing rules and regulations is a normal part of their responsibilities. Students taking this course will be exposed to the kinds of decisions that managers are often called upon to make in this area of hospitality. Student Learning Outcomes (SLOs)

As an outcome of this course each student should have acquired the knowledge, comprehension and skills needed to complete the following student learning objectives: 1. Describe the EEOC, distinguish between EEO laws and affirmative action, and list major areas of EEO abuse and litigation. 2. Explain the importance of job analysis and describe how the results of job analysis are used in job descriptions and job specifications. 3. Explain and apply methods for forecasting labor demand, and identify the advantages and disadvantages of internal and external recruiting. 4. Describe the importance of the selection process, and identify the types of selection errors and biases managers must overcome when interviewing job applicants. 5. Explain the purpose of an orientation program, explain the importance of a socialization program, and distinguish between a general property orientation and a specific job orientation. 6. Identify and describe the stages of the...